55 Lottery - Privacy Policy

Information we collect

Account and identity information

When you register on 55 Lottery, we collect your full name, date of birth, email address, mobile number, and a government-issued identity document (such as Aadhaar, PAN card, or passport number) as required under applicable Indian regulations for know-your-customer (KYC) verification.

Financial information

To process deposits and withdrawals, we collect payment instrument details including UPI IDs, bank account numbers, IFSC codes, and transaction references. We do not store full card numbers; card data is handled by PCI-DSS-compliant payment processors.

Usage and device data

We automatically collect IP address, browser type, operating system, device identifiers, pages visited, lottery tickets purchased, gameplay history, session duration, and referring URLs. This data is collected through cookies, server logs, and similar tracking technologies.

Communications

If you contact our support team or respond to promotional messages, we retain the content of those communications, including email headers, chat transcripts, and any attachments you provide.

How we use your information

Account management and service delivery

We use your personal data to create and maintain your 55 Lottery account, verify your identity, process ticket purchases, calculate and pay out winnings, and communicate essential account notices such as password resets and security alerts.

Regulatory compliance and fraud prevention

Indian law and responsible-gambling frameworks require us to verify player age and identity, monitor transactions for suspicious activity, report certain transactions to relevant authorities, and apply self-exclusion or cooling-off measures where requested. We process your data to meet these obligations.

Payments and financial reconciliation

Financial information is processed solely to execute deposits, withdrawals, refunds, and to maintain accurate accounting records in compliance with applicable tax and financial reporting laws.

Service improvement and analytics

Usage and device data is analysed in aggregate to understand how players interact with 55lottery.io, to fix bugs, optimise performance, and develop new lottery products and features.

Marketing communications

With your consent, we may send promotional emails or SMS messages about 55 Lottery offers, new games, and special draws. You may withdraw consent and unsubscribe at any time by clicking the unsubscribe link in any message or by updating your account notification preferences.

Data retention

We retain personal data for as long as your account is active and for a minimum of five years thereafter, or longer where required by applicable financial, tax, or anti-money-laundering regulations. Anonymised statistical data may be retained indefinitely.

Your rights

Access and portability

You have the right to request a copy of the personal data we hold about you and, where technically feasible, to receive it in a structured, machine-readable format so you can transfer it to another service.

Correction

If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.

Erasure

You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent and no other legal basis applies, or where the data has been unlawfully processed. Erasure requests may be declined where retention is required by law or to establish, exercise, or defend legal claims.

Restriction and objection

You have the right to restrict our processing of your data while a correction or erasure request is assessed, and to object to processing carried out on the basis of our legitimate interests where your individual circumstances justify it.

Withdrawal of consent

Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

How to exercise your rights

To exercise any of the rights listed above, submit a written request to [email protected]. We will verify your identity before acting on any request and will respond within 30 days. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

Contact us

For privacy-related questions or to submit a data request, contact our Privacy team at [email protected]. We aim to respond to all enquiries within 3 business days.